(f) The general manager of the relevant gaming operation and (e) A vice-president in the area of the relevant gaming operation in which the dispute arose (d) A director in the area of the relevant gaming operation in which the dispute arose (c) A manager in the area of the relevant gaming operation in which the dispute arose (b) A supervisor in the area of the relevant gaming operation in which the dispute arose (a) A member of the staff of the gaming operation This ordinance has been fully reviewed and approved by the National Indian Gaming Commission in Washington, DC.Īny person who has any dispute, disagreement or other grievance with the gaming operation that involves currency, tokens, coins, or any other thing of value, may seek resolution of such dispute from the following persons and in the following order: This ordinance is found at Cherokee Code Chapter 16, Tribal Gaming Ordinance. This process is set forth to assure that our Patrons have every opportunity to have their dispute handled and resolved by management at the gaming facility.
Each step needs to be exhausted prior to moving the dispute to the next higher level. The first step is to address the dispute to a member of the staff at the gaming operation and follow the steps below. The following law passed by the Eastern Band of Cherokee Indians sets forth the procedures for all Patron Disputes.
